Automation Module

Auto-responders

Answer common questions on autopilot. When a message matches a trigger you set, the bot replies with your pre-written response, great for FAQs and canned answers.

Where to find it: run /config Category dropdown Automation Auto-responders. Toggle the module on first.

How it works

Each auto-responder is a simple trigger response pair. When someone's message matches the trigger, the bot posts the response. Use the blacklist/whitelist to control where responders fire.

Good to know

For phrases with many variations (like "how do I rank up?" vs "how to level"), use Wildcards instead. They match multiple triggers at once.

Create your first responder

Choose Add Response and set the trigger phrase.
Set the response the bot should reply with.
(Optional) Configure Delete Trigger, Reply Behavior, and Blacklist/Whitelist.

Reference: all settings

Setting	What it does
Add / Edit / Remove Response	Manage the trigger-and-response pairs.
Blacklist	Channels/roles/users where no responder fires.
Whitelist	Restrict every responder to only certain channels/roles/users.
Delete Trigger	Delete the member’s triggering message.
Reply Behavior	How the bot replies (e.g. as a reply vs a plain message).

Per-response blacklist & whitelist

The Blacklist and Whitelist above apply to every responder. To limit just one, open Edit Response, pick the response, and choose its own Blacklist or Whitelist. Each takes channels, categories, and roles.

Option	What it does
Blacklist	Channels, categories, and roles that can’t trigger this response.
Whitelist	The only channels, categories, and roles that can trigger this response.

Example

A !apply response that only works in #applications: edit that response, open its Whitelist, and select just that channel. Every other responder keeps working everywhere.

The global lists are checked first, then the response's own. Clear both pickers and submit to remove a per-response list.

Troubleshooting

Problem	Fix
Responder never fires	Check the trigger matches and the channel isn’t blacklisted (or is within the whitelist).
Fires too often / everywhere	Add a Whitelist to limit where it works. For a single response, use its own Whitelist under Edit Response.
One response never fires in a channel	Check that response’s own Blacklist/Whitelist under Edit Response, not just the global ones.